FAQs & Help

Product info

Do you use natural ingredients?

Yes! The principle aim is to keep the natural elements of plant botanicals alive during the manufacturing of our products, and therefore offer maximum benefits to our clients. Great safety and precautions are taken during the process of manufacturing the essential oils.
We truly understand the concern of people, before using products, that claimed to be “natural” in nature, therefore, each and every product listed on our website clearly states its uses, benefits, and the precautions to be taken before using these products on their bodies.

How are the essential oils manufactured?

From farming to the extraction, every process is hygienically followed with utmost quality criteria kept in mind. OPLA essential oils use distillation/extraction methods such as steam distillation, cold pressed extraction, solvent extraction.
The essential oils are packed in dark-coloured airtight bottles, to ensure their aroma, quality, and the benefits stay intact until the completion of their shelf life. More information under the Product Detail tab on the individual product page.

Where are your products made?

India – compliance. A lot of the plants are from India and those plants that simply don’t grow naturally in India are being sourced from their original countries, to be distilled with our other products. More information under the Product Detail tab on the individual product page.

How can we help?

Can I ask you a question?

Of course! Get in touch during our support business hours, Monday to Friday from 9am to 5pm GMT. Reach out through via Telegram or email.

Do you ship internationally?

Unfortunately not at the moment. We currently only ship within the United Kingdom.
Join us via our Telegram channel, Facebook and / or Instagram, to stay updated with future plans.

How much is shipping

There is a fix rate of £3 for orders of £40 and under.
Free shipping for orders over £40!

What carrier do you ship with?

Royal mail.

How soon will I receive my order?

Orders usually take 2-4 business days to arrive. Delivery in more rural areas will take a few days longer.

What payment methods do you accept?

We currently accept all major credit cards (Visa, MasterCard, American Express). You can also pay with PayPal or Apple Pay.

I have a UK shipping address, but an international billing address. That ok?

No problem! After completing the billing address fields, just indicate delivery is to a different address and complete the fields with your UK shipping address. Feel free to send us a note, too, so we can keep an eye out for the order and ensure the payment is approved.

Returns & Guarantee

What is your return policy?

100% satisfaction is our goal. Should your item arrive damaged or something has gone wrong, please have a photo and order # at hand. Unfortunately not every return claim made is legitimate and we need to ensure evidence is provided by customers. This allows us to provide our customers with the best service possible.
Our diffusers are very durable and we test each one again before shipping. All diffusers can only be exchanged or returned within 15 days of purchase. We can not take responsibility for any water damage to the diffuser by the user.
We can currently only cover shipping costs if there is a problem with your order. We aim to refund all returns, 14 working days after we have received the item back.
To get started, send us a note at support@opla.uk with your order # and photos and why it’s not working out.

What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

Can I exchange my order?

We do not have direct exchanges available right now, though please send us an email or Telegram message. Let’s chat through what’s not working for you and find a solution that does.